Personal information is information about an identifiable individual. Personal information includes information that relates to the person’s characteristics (e.g., gender, age, income, home address or phone number, ethnic background, family status), health (e.g., health history, health conditions, health services received by them) or their activities and views (e.g., religion, politics, opinions expressed by an individual, an opinion or evaluation of an individual). Personal information is to be contrasted with business information (e.g., an individual’s business address and telephone number), which is not protected by privacy legislation.

We collect and use your personal information to:

• Verify your identity
• Comply with federal, provincial, local law and by-law requirements
• Bill goods and services
• Collect unpaid accounts
• Send out health care reminders
• Make referrals to veterinary specialists and/or laboratories
• Verify information with grooming or boarding facilities

Your personal information may be collected, used or disclosed for any of the purposes identified above. If your personal information is not required for one of these purposes, we will not use or disclose it without your prior consent.

• From you when you become a client at our clinic
• From reporting agencies (i.e. local humane societies, public health authorities)

We require your consent before we may collect, use or disclose any of your personal information, except under special circumstances, including police and/or cruelty investigations or other situations permitted by law.

• Your signature, as provided on a specific “Consent” document
• Your written, verbal, or implied consent obtained during an appointment
• Your consent as provided by persons authorized by you to make decisions on your behalf

Allpets Caboolture District Animal Hospital shall safeguard and protect all personal information under its control by implementing appropriate security measures based on the sensitivity of information.

Allpets Caboolture District Animal Hospital shall ensure that its employees keep all personal information confidential and comply with the security standards established by this veterinary facility.

Allpets Caboolture District Animal Hospital shall require that third parties to whom personal information is disclosed have committed to an appropriate level of security (which may include execution of a confidentiality covenant) in protection of such information.

On the disposal or destruction of personal information, Allpets Caboolture District Animal Hospital shall take the necessary precautions to prevent third parties from accessing such information and to maintain the confidentiality of this personal information.

Allpets Caboolture District Animal Hospital will make specific information about our privacy policies and procedures available to any interested individual. Allpets Caboolture District Animal Hospital will facilitate access to its personal information policies and procedures, including the identity of our Privacy Officer. Allpets Caboolture District Animal Hospital will also ensure that individuals are able to gain access to their own personal information.

An individual providing personal information to Allpets Caboolture District Animal Hospital will be informed of our personal information policy. This individual can access the information in order to ensure its accuracy and completeness, and shall be permitted to have it amended if it is inaccurate or incomplete.

Allpets Caboolture District Animal Hospital will respond promptly to any request made by an individual to access his or her personal information.

Allpets Caboolture District Animal Hospital will maintain a full record of all third parties to whom personal information has been disclosed, and will make this record available to an individual whose personal information has been so disclosed.

Allpets Caboolture District Animal Hospital
Caboolture, Queensland

Attn: Privacy Officer
Telephone: +61 7 5495 8100
Email: julie@allpets.com.au